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airbnb welcome book for holiday rental owners and agencies

Your guests get the code, the wifi and the right restaurant at 11pm. You get your evening back.

Who answers the wifi question at 11pm?

For your own business, or as a service you charge other businesses like yours for.

Nobody runs this lab yet. Take it, give it your hours and your prices, and it is yours.

your-business.exampleYour businessit runs under your name, on your domain

How it would run

5 magiks · the sheets are examples
01
The place, written down once
REGISTERExample
REPORT

The house record

La Bergerie, two bedrooms, four sleeps

Door code 4720 then B. Wifi Bergerie_5G, password sous-les-tilleuls, no capitals. Parking is the gravel strip on the left, not the neighbour's tarmac.

The things guests always get wrong

PointWhat to say
Hot waterTen minutes to come, the tank is small
BinsYellow lid Tuesday evening, green Friday
ShuttersThe bedroom one sticks, lift then slide

Written once, from the answers you already type by hand. Everything after this reads from here, so a code changed in one place is changed everywhere.

See the full example
02
Everything around it
Example
What is around the house6 rows
PlaceWalkOpenGood to know
Bakery on the square4 min6:30am to 1pmNo bread left by nine on Sundays
Le Comptoir6 minKitchen until 11:30pmBook Friday and Saturday
Pizzeria Da Livio9 minTakeaway until midnightCash only
Grocery, rue Basse7 min8am to 7:30pmClosed Monday

+ 2 more rows

Six addresses you have typed a hundred times, kept in one place with their real hours. The answer at 11pm comes from here.

See the full example
03
Answer the guest
CORRESPONDENCEExample
JOURNAL

The answer to a guest

Getting in tonight

Door code 4720, then B on the keypad. The wifi is Bergerie_5G, password sous-les-tilleuls, no capitals.

Still open at 11pm

PlaceWalkNote
Le Comptoir6 minKitchen until 11:30pm
Pizzeria Da Livio9 minTakeaway until midnight

The bakery on the square opens at 6:30am and the bread is gone by nine on Sundays.

See the full example
04
Before they arrive
The message before arrivalExample
L

La Bergerie

online

You arrive Saturday, so here is everything before you leave. Door code 4720 then B, no key to collect, no one to meet. Check-in from 4pm, and the code works from 2pm if you are early. Park on the gravel strip on the left, the tarmac belongs to the neighbour. Wifi Bergerie_5G, password sous-les-tilleuls. The bakery on the square opens at 6:30am on Sunday and there is nothing left by nine. Anything else, write here, I answer.

6:40 pm

See the full example
05
After they leave
The message after the stayExample
Frombergerie@example.com
Toguest@example.com
SubjectA blue jumper stayed behind at La Bergerie
Hello,

Thank you for leaving the house as you found it, and for putting the yellow bin out on the Tuesday. It is noticed.

A blue jumper was on the back of the bedroom chair. Tell me an address and I post it this week, at my cost.

If the stay was good, a review helps more than you think, it is what makes the next guests book. And if something did not work, the hot water or the bedroom shutter, tell me here first, I would rather fix it than read it.

See you next summer,
Claire
See the full example
example · not real dataInvented for this page. Every collection starts empty; the first run writes the first row.

The job

An Airbnb welcome book ages badly. The gate code changes, the bakery starts closing on Tuesdays, and the PDF you sent in June still describes the spring. The work in an airbnb host guidebook is not writing it once, it is keeping it true across three or four properties, season after season. That is the real weight of managing rentals, and it is the part no template removes. A lab reads the property sheet at the moment the guest asks their question, so a digital welcome book does not go stale between two stays.

What it would know about your business

Put there once, read by every magik.

Put there once by you, read by every magik, corrected when reality moves. Full on day one, unlike the collections below.

resource base
The property sheet
Access and codes
House rules
Good addresses nearby
01The place, written down once
02Everything around it
03Answer the guest
04Before they arrive
05After they leave

What it would keep

Worth more in month six than in week one.

The collections belong to the lab, not to any single magik. Every magik reads them and every run adds to them, which is why this lab is worth more in month six than in week one.

example · not real data
Propertiesas it would fill up
PropertySleepsAreaArrival
Studio, harbour viewsleeps 2Old harbourkey box
Pine housesleeps 6Beach roadmet on arrival
Duplex, centresleeps 4Market squarekey box
a sample, truncated

Invented for this page. Your Properties collection starts empty and fills as you work.

Questions already answeredstarts empty
Good addresses nearbystarts empty

Under your own brand

It wears your name, not ours.

The same lab, under your name, your colours and your logo. Your customers never see ours.

askmojo.ai
AskMOJO
your-business.example
Your business
The same lab under two brands: only the logo, the address and the colour change.
Your colours, in one field.
Your logo and your favicon, on every public surface.
Your own address, on a verified domain.

On the Pro plan, and not needed to take a lab. A fully bespoke theme exists as an upgrade, hand built rather than self-serve.

What it would plug into

Web searchGmail

And whatever you already use: any tool available through an API or an MCP server, connected with your own account.

Why not another web app built for your trade

Built around your business, not the average one.
What it knows, what it keeps and what it does are yours to write, and two businesses running the same idea end up with two different labs.
Its sources are not a closed list.
A vertical tool ships with the sources its vendor chose, and that is the ceiling. A lab can be pointed at the ones your business actually runs on, connected from your own accounts, and everything they bring back lands in your collections, which you own and can take with you.

A tool built for exactly your job, and only that, will go deeper at that one job. This is for the jobs nothing covers, or the ones spread across three tools today.

Questions · 8

Is a welcome book compulsory?

That depends on your local rules and your lease, and this idea will not decide it for you: those rules are a resource you write down and correct. What it does answer is the question behind it, which is whether guests will find the information when they need it at 11pm.

What should actually be in it?

The things that get asked at night: the door code, the wifi, the parking, the bins, the heating, the house rules, and your own list of places to eat nearby. Written as sheets rather than as a booklet, so a changed code is one line to correct.

I already made one in Canva. Can I print it or put it behind a QR code?

Keep the printed one for the coffee table, it does the welcome part well. What it never does is answer a question at 11pm, and it is wrong the day the code changes. Here the lab is what sits behind the code you already print: the same information, asked out loud.

I have four properties with different codes. How would it keep them apart?

Each property has its own sheet in the resource base: its key box, its wifi, its parking, its rules. A guest writing in is attached to the place they booked, and adding a fifth flat means dropping in one more sheet, not rewriting a whole welcome book.

What would it hand out when a guest asks where to eat at 11pm?

What you put in your own list of good addresses nearby, first. This lab would answer with your recommendations rather than a restaurant picked at random, and on a subject where you wrote nothing, it would say so instead of inventing one.

How is this different from the automated messages the platform already sends?

An automated message goes out at an hour decided in advance, with the same text for everyone. Here it is the actual question, at the hour it is asked, with the code for that specific place. The two coexist: arrival and departure sequences keep what they do well.

Is there a free template I could start from?

There are plenty, and they all stop at the same place: they give you headings, not your door code. The work nobody can do for you is writing down what is true about your flat. Once that is written, it stops being a document to maintain and becomes what answers.

Why this rather than a tool built for my trade?

A tool built for exactly holiday rental owners and agencies, and only that, will go deeper at that one job. This lab is for the jobs no tool covers, or the ones spread across three tools today, and it runs under your name.

Who is playing this idea

Every audience is still open.

Nobody has taken a square on this idea yet. You declare your audience when you take the lab (“roofers in Brittany”, “plumbers around Paris”), and two people can start from the same idea on two different audiences without getting in each other’s way.

Sound like your week?

And it wears your name, not ours.

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The bundle describes a lab that does not exist yet : the jobs it would do, and an example of each output.

See the share imageDownload the OKF bundle

Open Knowledge Format : plain markdown, re-importable into any agent. No account, no lock-in.

Other jobs
campground management software for independent campsites
Campsite concierge

How many reviews are still waiting for a reply?

Every review gets an answer, the welcome book is never out of date, and the seasonal staff stop coming to ask you.

would do
Answer this review
The welcome book
Brief the season staff
What guests keep asking
would know
Opening dates and hoursPitches and ratesSite rulesWhat to do around here
would keepReviews · Recurring questions · Activities nearby
plugs intoWeb search
Read the idea
ai for real estate agents
One agent per listing

Who answers about the schools at 10pm?

for your customers

Every listing answers for itself, at 10pm, on the schools, the works and the noise. You get the buyers who are actually ready.

for you

The listing sheet, the neighbourhood note and the visit follow-up write themselves, property by property.

would do
The listing, written once
The neighbourhood around it
Answer the buyer
Is this buyer ready?
After the viewing
would know
The listing sheetsDiagnostics and papersThe neighbourhoods you coverYour viewing rules
would keepListings · Questions buyers ask · What is around each address
plugs intoWhatsAppGmailWeb search
answers onWhatsApphome screen app
Read the idea

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